When I call I get attitude and talked to them like Im irritating them wasting their time, and they will get to me when they are ready. Luckily my account only has $20 in it. Hello. I just found out that EDD unfrozen my account on April 1, 2021. "I was born with just half a heart in my body and I was dead for six minutes and came back to life four times," said Koning who posted his story on YouTube. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Next day I receive the new card and I am not able to activate it. I also added I have a maximum one time ATM withdrawal on my EDD prepaid card of $700, so how could I ever withdraw $1000 at a atm BofA per transaction? As a result of filing with the CFPB, I received an email from a woman from Bank of America complaints, stating she wanted to solve the problem. I then emailed my senator Scott Wilks and his assistant had me sign a authorization so she could look into the matter. If the judge says yes, it could open the case to people all over the country, including here in the Carolinas. I would love to know how I can participate in this Class Action suit. I have been a customer of Bank of America for most of my life and I have never had such poor customer service. No I have to go back and told the guys that we wouldnt be able to work because we didnt have enough fuel to go out and work and I wasnt able to pay them so they decided to go somewhere else and right after I spoke with customer service again. App users: For a better experience, click here to view the full map in a new window, A look at the best video roundup of snow falling across California, Has CA hit the all-time state snow record? Add me to your class action, I have the same issue on feb 15 2021 they took 1000 dlls from my account the same day that was deposit that money and I put a claim and know boa is telling my account is closed and I have to call Edd because they froze my account and Edd dont answer any calls so how I supposed to get this fix this is so frustrating, $420 was taken out of my account an actual ATM withdrawl, I contacted Bank of America right away and they seen the transaction was in a different city at the same time i was trying to get money out so they froze the account and said that i will recieve a letter in the mail in 10 days about the claim and they would send a new card. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The class-action lawsuit will next focus on the root cause of the massive card hacking and whether Bank of America blundered by not using state-of-the-art chips on the debit cards. California EDD and Newsome need to step in a force BOA to pay us! This some how enabled them to make Then when I reported it to B of A, they shut down my card and said they would issue a new card in two days(there is no actual Bank of America bank in my whole county!). I waited for five minutes and not a single word. by David Collins. Not only was my account stolen, Bank of America kicked me when I needed help. I had to get my congressmans office involved. I have been going through living hell because of this please help me, Acct closed since 1/23/21 after I opened claim and reported stolen funds boa called edd Edd closed card 1/25/21 I verified on 1/28/21 sent release of fund form boa sent 4 freeze tracker account still closed as of 3/9/21 no help either side. I cannot pay my bills and cannot believe this is legal. blocking nearly 350,000 Californians access. They denied me service. here is their contact info My other bank had declined the transfer and sent it back to my BofA account. 2021 I have spent hundreds of hours on hold with EDD, and Bank of America .each pointing the finger at the other because of this Unemployment mess I found myself at 60 years old Homeless living in my card with 2 cats since November I am now sick from sleeping in the cold and have literally list everything. I sat there with my mouth opened In shock I couldnt believe how nice and accommodating to her. It says it is working to re-open claims for those who are eligible and have money in their accounts. I filed a frad claim last year and still have not received my money back. Who is responsible for making sure our money is safe while in Bank of Americas care? Many defrauded EDD cardholders I have also contacted EDd and had no resolve either. In June, a judge overseeing a similar case signed off on an agreement through which Bank of America will provide temporary relief to those who the lawsuit is looking to cover. Called BofA to report fraud and start a fraud case. Bank of America and EDD say they are working to solve what they admit is at least a $2 billion dollar fraud problem involving the debit cards. I dont appreciate my life being played with. I opened a claim right away when I realized there was only a $1 Its been hell to say the least. Among the dozen newly-agreed upon items now part of the court ordered injunction: the bank cannot use its current "claim fraud filter" to freeze accounts or to close unauthorized transaction claims and must conduct an investigation beyond that. It also notes that, even though the bank has removed the freeze it put on accounts with reports of fraud, it has not taken any action to reimburse the stolen funds. Seems like an inside job since the timing coincided with the conclusion of my interaction with the bank manager. Some people haven't gotten unemployment benefits since late December. They open a claim only for me to call today the 21st for them to tell me my claim was closed. I reported it to boa. these people that are employed by Bank of America are made to pretend like they dont know whats going on when in fact theyre playing the game and making you feel stupid. That is because if you ignore a lawsuit then Bank of America (or whichever company is suing you) can obtain a legal judgment against you - called a "default judgment.". "I don't know what to do right now," he said. Thank you very much. ( "It is certainly a win for the plaintiffs. #4 Reported it after I found out made police report had my card frozen with no acces to funds and all they can tell me is to contact my sponser to resolve.freeze has been lifted for a week now. In the meantime, CBS reported a San Francisco law firm has filed a class-action lawsuit against Bank of America alleging a number of failings by the bank and its inability to protect those with EDD cards from fraud. This browser does not support PDFs. They told me they would have to reopen it. California unemployment fraud 4 times worse than first reported, 'HELP US!!' I would still like to join the class action lawsuits for compensation for Bank of America freezing my account, ruining my Christmas, causing me to falsely suspect my own family members of theft, for being negligent with my money and for decriminalization based on the way I was treated like a lower class citizen in the local bofas once they saw my EDD debt card. Filed a claim with Bank of America rep. who said I will receive new debit card in 2-3 days. 2. Logged into the app and saw that someone wire transfered my entire balance ($8K). Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs free weekly newsletterhere. They tried to tell me UIA debited it off of my account. I called Bank of America fraud hotline to file a claim immediately that same day. BofA keeps giving me the run around, saying my case is still pending, and its been over 60 days. I never did resolve anything in this situation. Every claims rep says there is no time limit to when ill get my money back i just have to wait! I told them, I have no money. The representative today stated that they now have 45 days to decide whether or not to issue the creditits all a scam, meanwhile we are making arrangements and accruing fees. I called, and while verifying the agent said my apartment number was wrong. Fill out the form HERE! I called boa n they told me it was a withdrawal at a boa atm. I call Edd they say everything is great on their end per my account. A lot of people have been ripped off their hard earned money to fake online investments but the good news is that your funds could be recovered if you have some certain details and contact INSTANT RECOVERY as quick as possible. This is not true, because in most cases, the bank only needs to prove that you are eligible for a loan workout. I asked them how I get my account unfrozen and they said well you have to do a fraud investigation and so then I asked them well how do I get a fraud investigation of my account when its froze and they had no answer its extremely frustrating. Suspended the card right away on app then called BofA to report fraud and was made to feel like I did something wrong. The suits claimed that the bank charged excessive fees for overdrawn accounts and imposed overdraft fees, which are not allowed. We have spoken to 12 representatives and spend a total of 9 hours trying to resolve this. Pending Settlements; Investigations; Yes Im one of the ones thats account got frozen.Ive been waiting since October 2020 for this claim to be completed. The representative changed her tune and told me after shell forward to another department that I am not liable now and that I should hear back in 3 days. Literally called and stayed on hold from 8am-5pm and at exactly 5pm automated message said we are now closed and was disconnected. All rights reserved. Because magnetic-stripe cards use the same transaction data each time a card is used, the cards are extremely easy for thieves to duplicate, the suit explains. I explained that I absolutely need that money for my son and I to survive and repeatedly asked both associates with whom I spoke, how long before the money would be available for me. The named plaintiff in that case reports $400 was stolen from her unemployment benefit account. First published on June 4, 2021 / 1:28 AM. Its meant for REAL NEEDS not a hundred trips to the local liquor store for lottery tickets and booze ! They say they will call me back and never do. Every time I asked, I did not receive an answer. Copyright 2023 KGO-TV. My account, which I cannot access, has been closed since February, with no end in sight. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, EDD demands 1.4 million jobless prove their identity or lose benefits; ID verification isn't easy, California unemployment: EDD freezes pay for thousands of workers on New Year's Day, click here to view the full map in a new window, EDD shuts down 350,000 accounts for suspected fraud, but legitimate workers still left with no money, Unemployment claims paused for 2 weeks as report reveals 600K awaiting benefits in EDD backlog, Coronavirus employment recovery will not be equal across Bay Area, new report predicts, $2.5 million in EDD fraud leads to arrest of 44 suspects in Beverly Hills, police say, CA begins sending extra $300 per week in unemployment benefits, but many will not receive the supplemental aid, California lawmakers to conduct emergency audit of EDD, California woman's stolen information used to collect thousands in unemployment benefits, Proposed $300 unemployment benefit 'inadequate,' Newsom says CA working on solutions, California EDD: The most commonly asked questions we get about unemployment and PUA, California woman shares hack for getting through EDD's overloaded unemployment helpline, Florida man erroneously receives 12 letters from the California EDD, California state senators request Newsom create 24-hour helpline for EDD, Governor Gavin Newsom unveils new task force to tackle EDD backlog, Out-of-work Californians finally receive benefits, only to be mysteriously cut off, Unemployed workers share how they got through EDD system to finally receive benefits, FAQ with EDD: From getting through on the phone to $600 payments, 7 On Your Side gets your questions answered. Gavin Newsom's administration with 43 other district attorneys though the judge said there is a "likelihood" the prosecutors will ultimately prevail. "I feel like our voice is being heard or being acknowledged," said Yick. The Edd agent adds a note in my account to have the investigations department contact boa to say that Im benefits eligible. I did not have access to my UIB money for 4 months. After reading these comments from other people that went through it banking. They took $1000 out of my account. Please include me in your class action lawsuit. A class action claims Bank of America failed to protect the security of debit cards issued to California unemployment benefits recipients. I got passed around multiple people for almost 3 hours and then finally finished my call to file the claim. The three plaintiffs, California unemployment benefits recipients who reported fraudulent transactions relating to their EDD accounts, claim to have lost access to their funds as a result of Bank of Americas conduct. Since last fall, hundreds of others have been reaching out to KPIX 5, desperately asking for help, saying their claims were denied without an investigation, sometimes a day after calling the bank. The police told me that a card skimmer was located in the ATM at the BofA branch that I used last before my money was stolen. Thank you I live here in Nevada Las Vegas and I had the same thing done to me on Tuesday April 27th somebody drained all my unemployment benefits out of my account for $463 and now I filed an FBI report or the ic3 report police report and that was my rent help me. Bank of America claims to have a Zero Liability policy in such situations, but the complaint says it does not appear to be applying it to the victims of the theft. Needless to say I am disgusted with this bank and can not understand why this has been allowed to go on for so long. Please add me! Two weeks ago, a federal judge ordered the two parties to come to some kind of agreement, even as the legal proceedings continue. The group is generally made up of a people harmed in similar way by the same source. LOS ANGELES (CBSLA) - A class action lawsuit has been filed against Bank of America alleging that it hasn't done enough to protect unemployment accounts from fraud. Again and again and again. Went to use card to buy food for my family and declined. After one month my EDD BofA account was just reopened again and my newly replaced EDD Pre paid card was finally activated, I was transferred to Claims Dept. I went through all the necessary steps to unfreeze my accounts, verified my Identity with the state edd and everything, and still have nothing. Bad enough u have to worry about exposure and not infecting my disabled husband, now Ive got this!! A federal lawsuit claims that Bank of America, despite required by its exclusive contract with the EDD to provide secure accounts for the processing of unemployment benefits, didn't use an ar A class-action Bank of America lawsuit settled for $410 million was approved by a federal judge on Thursday. I hope we get contacted to join a class action. So from my social security, birthday, password, address, phone number, mothers maiden name, birth certificate, and my Oregon ID which way is expired. I was left with no money to live on and no one could give me a glimmer if hope in getting the money back. So well see by March 26 or March 28, how the claims dept handles my case. / CBS San Francisco. One lady told me that I am at risk of account closure. Called back and rep told me claim was closed on 4/7/21 and that she would have to reopen it and it would take at least 45-90 business days to investigate and my money wouldnt be credited back until their investigation is complete. They dont care, its quit obvious there is some fraud internally in BofA there are to many people being frauded through these EDD cards. I called to get a payment stopped while it was still pending and was told it was on me to get ahold of the business to get it refunded. Because they are allowing it, and not doing nothing about it. Last Updated on January 30, 2023 9:42 AM. It started on November 12th. I never did get a straight story from anyone. They are just giving me the run around. Monday morning i called bank of america to see if my edd money had been put into my acct. I have done what was requested of me and feel that my funds are of no importance to them and have had no success in getting an honest answer when earnestly requesting one. Please add my Name as well, it sounds like the very same hell I have been thrust how can this be happening to do many of us and no one is doing anything about it. Filed a Fraud claim, have yet to hear back from BofA on the matter The day before I spent 4 hours on hold for a EDD specialist to release my payment, as I do every 2 weeks as they keep having countless errors on my account no agent knows how to fix and so since the extension this year I have to call in every 2 weeks and hold for 3-4 hours to get my funds paid out. Car payment bounced; insurance payment bounced. The lawsuit seeks to hold [] After several calls they finally reopened my claim. The day it was stolen I called fraud. That automated system still couldnt recognize the new card number. The settlement came under fire from some Bank of American customers who were unhappy with the high Previous Post Ive emailed any and everyone I can google thats an exec @ boa. The class for this action is all persons who got, or are entitled to get, EDD benefits via a Bank of America EDD account or debit card, who have suffered or are threatened with a legal injury caused by Bank of America, as described in this complaint, between January 1, 2020 and the present. I felt like a rat on a wheel. I checked my deposit and it showed that there was a deposit on March 29 and then I checked my last 10 transactions and before the gas station was a $440 with drawl from a Bank of America located in Vista California which is 30 minutes from me. Today I called again and finally spoke to a supervisor only to have her listen to my complain for about a minute only to find out that she put herself on mute. My 15 year old even got a few whoopings just in case it was him. The lawsuit alleges that widespread fraud affecting EDD debit cards as thousands of Californians were out of work during the coronavirus pandemic was rooted in Bank of America's failure to properly secure the debit cards with an "EMV" chip. The rep ordered me a new card and then transferred me to a claim rep (where I got disconnected before I ever spoke to a claims rep). I freaked out call Bank of America notify them of this and then the agent told me to file a police report that it would help. She was Not friendly At All & spoke so fast I could hardly understand what she was saying. I am losing everything I worked for and BOA has no compassionate for Americans out here relying on what little DOL is hanging over our heads. to resolve my Closed Claim of $2,803 stolen funds. And the people that I do get to talk to tell me they are sorry. I have a similar story..I went to bofa on Feb 1 to take out 1k when the ATM said insufficient funds..so thinking there was a mistake..I tried again only to find that indeed 1k was gone..I immediately went in to the bank to complain but was told I had to call the number on the card..I called explained what happened they reassured me It would be handle but my account would be locked for protection until I receive my new card in 3 days..received my new card but to my surprise it was lock and would take over almost to months to get my remaining funds released but with out my 1k being put back..so when I called on March 23rd I was informed that my case was closed on Feb 2..one day after I filed my original claim..so all the times I talked with the representative they was lying to me claiming that they were working on my claim but wasnt..so I had to have them reopen my claim again and wait for them to replace my money..on April 13 I still didnt hear from them so I called and they filed a hardship..to weeks later still no money..now today April 26 once again filed another hardship..Im like why would I have to file a hardship to get my own money..basically the same run around. $1,000 Withdrawl + $3 atm fee. These Bank of America cards are supposed to be protected by the Zero Liability policy, I guess thats just a lie they are allowed to get away with. A new card came the next day, which I thought was really weird. I cant believe the demoralizing effect this has had, not to mention the ptsd, seriously. Although the defendants advertise that Zelle, the countrys most widely used peer-to-peer money transfer service, allows for money sent to a consumers bank account to be available typically within minutes, the service has nevertheless been the subject of widespread consumer complaints from Bank of America customers who have claimed funds transfers were unexpectedly reversed in late January 2023, the complaint states. Then asked did I file a police report. Please help me to add my name to class act law suit along more non fraudulent claimants. said Yick. Until I cant go on anymore Like the time BOA decided to freeze my account that left me broke with no money to pay my workers because I had just opened up a business for my first time.. Ahhhhahh !!!!!! My card says, CLOSED. "You guys took $16,000 from my account. So I went to the app and it shows BOA FOR -340. I called back several days later to check on the status of my claim and they said it was closed. About Mary Alexander . SAN FRANCISCO (KPIX 5) -- A federal judge issued a preliminary injunction against Bank of America Tuesday in the wake of widespread fraudulent Employment Development Department (EDD) claims totaling billions of dollars and the suspension of unemployment benefits to the hundreds of thousands of Californians affected. Customers who used a payment card to make a purchase at The delays of payment are no fault of the people, who've paid taxes, expecting the government to be there for them in times of need. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. She is back there for about 25 minutes and comes out and tells me shes figured it out. "They are trying to find the balance between needing to prevent fraud, which we know has pervaded this case from the beginning and getting money back to the people who deserve it," said Ted Mermin, who teaches consumer protection law at Berkeley School of Law and is the Executive Director of the Berkeley Center for Consumer Law and Economic Justice. Next, I will report this to Consumer Protection Agency which also handles the banks and file a police report. I havent been paid in months. I suffer from severe anxiety anyway and this situation has intensified it a hundredfold. He quotes Bank of America customer service representatives in the class action lawsuit, who admit to hearing about the issue regularly. The case looks to cover all Zelle customers residing in the United States whose funds were affected by the service malfunction that occurred on January 18, 2023. To this day I never received that money they took.! No one on the EDD side knows what they are doing. But this time it was far from it. I am really grateful to him because I know a lot of people here have been scammed and need help. When I spoke to the B of A agent she said $780..00 had been withdrawn from my account with a card and pin early in the morning. I immediately called Bank of America and they informed me that an ATM withdrawal on 3/30/21 in Altadena, CA was made for $980; which was my entire balance. What I dont understand how can someone withdrawal money from my account when I have the card with me. please add me to this lawsuit!!! "We were able to get this preliminary injunction so early in the case because after we filed, we did receive publicity about the case from your channel. At first the person I spoke with kept insisting that I had changed the info and initiated the transfer. I called customer service who referred me to 9 different departments. So everyone that I spoke to on the phone and at the bank today completely lied to me or was oblivious to what is really going on. Fast forward to April 24, 2021 I got a letter in the mail stating that I won my claim and my account had been credited $2783 ($3 was for the 3 $1.00 transaction fees) thank God my money back! When i filed my claim I was told I would get a credit i even gave the name of the manager who stole my information and filed the claims. The next day, Monday morning I called Bank of America. I am out the money ann broke , they never asked me to do a police report just make a fraudulent claim and wait up to 90 days ! asked Diane Davis, a Martinez resident. Someone hacked into my BofA edd account and stole $300.00 on 04/21/21. I received a email from Bank of America alerting me that my edd benefits was withdrawn ( 2,539.58) from my account and was transfered to another account. They denied my claim again because my copy of the ID wasnt clear enough. I had to refax again today. I have called them hundreds of times and have spent hours on the phone even put them on a phone conference with edd to price Im all cleared and still nothing. Please add to lawsuit. I have faxed over ic3.gov paperwork I filed and my identification verification documents and still nothing I would like to join a class action as well. Specifically, the lawsuit alleges that the defendant did not effectively secure debit cards with microchip . The bank is guilty of repeatedly violating the Fair Debt Collection Practices Act (FDCPA), court rulings, Fannie Mae's governing guidelines, and the rights of American . Hi please add me . I spent hours what turned into days on the phone trying to reach BOA. with similar claims was filed against Bank of America. We walk out to the ATM in the freezing cold and I insert my card but my PIN number in shes watching my transaction she tells me how much money I should take out and it declines me again. That card is not a day at Disneyland ! Do you know how many times they left me with no gas sitting across the street trying to think of a way to get gas to go home in my f****** work truck you know how f****** embarrassing that is. com, i, invested $126000 and made profits of $210000 but when i tried to, withdraw they contacted me and said i had to pay a withdrawal tax to the, an extra $48000 which i paid though it doesnt make any, sense, then another account manager with the name Elias contacted me and, asked me to pay more and when i refused they flagged my account and, later and all my efforts to contact their customer service proved, abortive. Please add my name to your lawsuit. We have not been successful in contacting regular EDD except for once we were able to submit information and arent unable to get a hold of them any further. They have sent one letter in late March telling me that my claim was declined AGAIN, after being closed and reopened over 6 times for what they call Reconsideration. Their customer service is despicable! I had my entire 1500 deposit taken the day it went onto my BofA EDD card. Got online to check on it and someone out of La Mirada at an ATM did an inquiry and then withdrew $980 of money I desperately needed to buy food. My account had $163 stolen and after It was reported they froze my account. 3:21-cv-00743 in the U.S. District Court for the Northern District of California. message written in snow spotted in Crestline, Big Bear begins running out food and fuel as ski resorts remain open, Highways into the San Bernardino Mountains are closed to drivers. A month later and nothing is resolved. I called EDD who told me to contact the bank, who told me to contact EDD who told me to contact the bank. They show all of them as paid out on one day, only 7 of them actually were deposited in my bank account. The one letter I recieved denying my claim gave reasons that did not even apply to my claim at all. When you email unemployment, you will get a standard your email back saying they received your message. I'm thinking what recourse is there for these families with rent to pay?" My account has been frozen since and since she never started a case, the hackers were able to take even more money out. I did not realize the problem was this extensive. There were fraudulent charges in the amount of $1,819.06 on my BOA EDD debit card sometime back in July or August of 2020, resulting in a credit bring applied to my account in the same amount of $1,819.06 on August 3, 2020. They said I changed a preference on my EDD account which led them to close out my claim. And that's how they made me feel," said Yick. OMG and keep following up said they closed my case as stands. but yet the transaction was made in Los Angeles, CA ATM?? The issue was the topic of the state lawmakers in a hearing held Tuesday, ABC 7 News reports. Because of that we were contacted by hundreds of plaintiffs who wanted to join the case," said Danitz. I had money stolen off my card and Bank of America and EDD are doing nothing about it. All they said is they will be conducting an investigation. "All my money's gone. To the tune of seven grand. Cybercriminals appear to have been draining funds from the EDD accounts attached to the cards. Oh and I am out of Sacramento, Ca. Just weeks into the new year, Bank of America is facing a proposed class action lawsuit relating to the bank's alleged failure to secure debit cards used to distribute unemployment benefits to jobless Californians. I reapplied for Unemplyment after my first claim ended. Ive been waiting for over two months for ANY sort of answer from BofA and still have nothing.