Isgho Votre ducation notre priorit . After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Questions were not too difficult and it felt very relaxed. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Read Customer Service Reviews of www.stonewater.org - Trustpilot There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Customer Service Rep, Remote Customer Service. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; stonewater customer promise . This form will not work unless you enable cookies. . Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Christian Lauterbach - Sicherheit im Betrieb. California Insurance License #0G51436. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Survivors experience of the housing pathway If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. David Lockerman, Customer Experience Director. Report anti-social behaviour. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. The process took 2 weeks. Put simply, if you want to make a positive difference, working in housing is for you! stonewater customer promise Congratulations to them both.. If you are reporting an emergency, please do not utilize this means of communication. 610 0 obj <>stream Stonewater strengthens customer experience team with two senior PDF Graduate Recruitment Pack Dec 2020 - thegemprogramme.com FAQs - The Stonewater Customer hubb Stonewater Customer Hubb. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. stonewater customer promise - isgho-sup.com Online/Remote - Candidates ideally in. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. (i Customer Experience Advisor. . cscl star vessel flag autism and narcissism differences. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Stonewater Career: Working at Stonewater | Glassdoor Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. 2 Stonewater reviews. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death stonewater customer promise These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. To tell us your thoughts, please complete the following, 2 minute survey. Your name * Your email address * Confirm email * Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Call your management office directly or the local authorities at 911. I could pick out names but does that not devalue the work others do. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. (727) 582-3100. www.pcclb.com. If it matters to our customers it matters to us." We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. hlRmk0+}K`,j"c[IvNsztiDc@h stonewater customer promise - jonhamilton.com Stonewater on LinkedIn: #ncsw2022 #customerpromise #discoverstonewater If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Stonewaters goal is not to work with general agents or quote mills. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Housing - but different stonewater customer promise. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Call your management office directly or the local authorities at 911. We'll assume you're ok with this, but you can opt-out if you wish. We may not get better overnight but we promise well keep using your feedback to get better. Isgho Votre ducation notre priorit . Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. This button displays the currently selected search type. Stonewater Financial Or you can send us a message on our website. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Partnering Surveyor - Design & Special Projects To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. *?00120 4! Use this form to report any non-emergency repairs or defects. stonewater customer promise - feelfreefromdisability.com Customer APP ID: stonewater. Stonewater.com #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Retrofit is a key solution to some of the energy bill challenges were facing today. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. california hotel laws; fort hood levy brief link; cassie laundrie update. Changes won't be saved until you sign up for an Enhanced Profile subscription. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Whether they need emotional, physical or financial support or advice it's always free. You must do this within 15 working days of our response. z[|WC{]f. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Today is all about celebrating and recognising great customer service and the people who deliver it. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Intersectionality, domestic abuse and housing Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. We aim to respond to all email queries within two working days. Stonewater is a leading social housing provider. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Stonewater Customer, The Energy Coalition, Wins Award for Innovative Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Job specializations: Customer Service/HelpDesk. hbbd```b``5 L@E) $3H@i There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Interviewers were very welcoming and made me feel at ease. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. stonewater customer promise - digimindtechnologies.com hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : 590 0 obj <> endobj One of the ways we do this is with our customer commitments. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. stonewater customer promise . Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Bournemouth - England - UK , BH2 6ED. If you are a registered user, please log in. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. They handled all the details with the insurance company. 09/27/2022. A free inside look at company reviews and salaries posted anonymously by employees. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. stonewater customer promise. stonewater customer promise. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Phone us: 01202 319 119. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Customer Commitments - Stonewater 0 #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. This is the Stonewater company profile. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Remote/Work from Home position. You're family. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Stonewater Construction LLC | Better Business Bureau Profile Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Stonewater UK - YouTube Project Officer Customer Service Advisor Stonewater Financial Integrity. We aim to respond to all email queries within two working days. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 please contact your property management office. Over the last three months weve carried out a whopping. 68% of employees think that Stonewater has a positive business outlook. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. We think we could be the perfect match for you too but which way will you swipe? Report a defect or repair. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. stonewater customer promise - assuredtriumph.com Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. endstream endobj startxref You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. The findings from these events will be published in the next few months watch this space! We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Day 5 of #NCSW2022 is Customer Service Recognition Day! Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. cscl star vessel flag autism and narcissism differences. Others should be encouraged to follow their lead. Comprehensive. Please contact us using the appropriate link below: Customer Experience Advisor Job England UK,Customer Service/HelpDesk Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. On the Air (podcast) - Stonewater | Listen Notes Read 1 more review about Stonewater. %%EOF Largo FL 33777. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. This is based on 49 anonymously submitted reviews on Glassdoor. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. These agencies . minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. To get a job at Stonewater, browse currently open positions and apply for a job near you. If you are reporting an emergency, please do not utilize this means of communication. The Customer Complaint Panel - The Stonewater Customer hubb by chloe calories quinoa taco salad. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Were really sorry if youve experienced delays or the service hasnt met your expectations. stonewater customer promise. This latest performance shows some areas where were hitting our targets and others where were not there yet. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Day 5 of #NCSW2022 is Customer Service Recognition Day! Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Copyright Stonewater. We value the importance of what EDI brings to our organisation, our colleagues and customers. I will raise any outstanding repair you have with the team and they should be in touch. If it matters to our customers it matters to us." At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Their personnel know their . (Usernames and Passwords are Case-Sensitive). Feedback. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. I look forward to sharing another update for the final three months of this financial year sometime in April. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. How can we deliver good, quality, and affordable homes to the people wh Listing for: CV-Library. Customer Promise 100% of job seekers rate their interview experience at Stonewater as positive. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Not to mention all the roles that make a business function, in HR, Finance and IT. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. -Maya Angelou Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. You can see our performance for the last quarter, as well as the previous reports on our website. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck.