One of those you get what you pay for. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Only he didnt actually fix it. During the pandemic, I lost my job and worked with LPI on payment arrangements. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. Give away 20,000 free hot tubs lol. One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. Now I am told it will be in production on 1/8. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. The cover was so misaligned that i can see through the center into the tub. It took 8 months to get the extra filters that I purchased at original purchase date. Home - LPI, Inc. Click on an image below to learn more about the product. So to contact the manufacturer just call that guy back. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Dominate search results. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. Finally, they admitted that the spa that I purchased did NOT have the audio system. white red blue wire black frog species; favor the bold memory alpha. (The consumer indicated he/she DID NOT accept the response from the business.). Numerous emails and messages went unanswered to **** from customer service. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. **** still has not shipped this panel. Kendrick Content 2023. "We are thrilled to become part of the LPI family. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. an outstanding level of service, and prices that cant be beaten. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. AQUA LIVING FACTORY OUTLETS - 73 Photos & 12 Reviews - Yelp lpi aqua living. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. On sale for only $4699! Take a virtual tour of one of our showrooms. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. You were advised that the payments would be acceptable. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. Just wondering cause I just ordered one. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Sometimes less is sometimes more, and hot tubs are no exception. Request that LPI credit my card on file. Note that complaint text that is displayed might not represent all complaints filed with BBB. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. Read more about 5 Ways Hot Tubs Improve Your Health! AWFUL. I really love Huion 's nibs, they're made of a very durable hard plastic. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. The panels are on back order and when the materials are received, these will be made and shipped for installation. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Aqua Living Factory Outlets | Better Business Bureau Profile Its not the fault of the distributor if they cant get product. I told the guy it is hands down the worst buying experience Ive ever had online in my life. . Seating: 3 Gallons: 350 Weight: 945 lbs. Simply start adding items to your cart or contact us if you have any questions. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. And if he paid that much then he got taken bad by them. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Have something to share about AQUA LIVING FACTORY OUTLETS? The issue with the panels is correctly outlined as a warranty issue. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. But what do they cost and will the initial price tag be worth it to you? 520B E Hebron St. Charlotte, NC 28273-5989. Shop our best selection of furniture to reflect your style and inspire your home. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! Or from pretty much anywhere. Text Size:millwork district dubuque apartments why did jillian leave workaholics. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . CEO Dave Hatley proposes internal vaccination promotion. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Thanks for your review Jerry. BBB is here to help. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We purchased on June 2020 delivered 5/21. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. This profile is powered by Birdeye. As a matter of policy, BBB does not endorse any product, service or business. Aqua Sketch 2 | CIRCLE ART - Nordly Living aa rechargeable battery with charger. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. The chargeback department advised of accepting it in lieu of refund on 12/28/22. I know how to do the chemicals and how important that is having been a pool owner for 20 years. I used to have a Wacom tablet and the nibs just melted away. As of 1-15-2023 the website is still down. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . If you have a dog, youre probably used to them going everywhere with you. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. 151 customer reviews of Aqua Living Factory Outlets. The service tech said this tub appears to be mishandled during shipping and was really banged around. They are on Craigslist in my market. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp You get what you pay for with these. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Everytime the breaker is turned on the tub immediately trips it again. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Jets are one of the best parts of the hot tub. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. Well guess what it did and a lot. Read about the different types of hot tub insulation and the pros & cons of each. Plug & Power PP31 Spa - Aqua Living Factory Outlets Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Dr. Wellness X-3 Spa. . After seeing their 1 star review rating I have to say that is too high. When calling them back the person on the phone is rude and made me wait about 10 minutes. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. It is now 11/9/2020 and still no repairs for the panel or cover. I am unable to get the case manager to actually talk to me to resolve this. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. I own one of these tubs. These people are crooks and are lying about there ability to make and deliver on tubs. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Customer Reviews are not used in the calculation of BBB Rating. Told the it would be 4 to 6 weeks. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Filters are an essential part of keeping your hot tub water clear and pleasant. LPI, Inc. hiring Aqua Living Inventory Control in Johnson City Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. Ready to upgrade your hot tub experience with a hot tub pergola? The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. LPI is also moving away from dealer-based sales and going customer-direct. When it arrived we . You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. Login with username, password and session length. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. By focusing on the motions and movements of the program . Gary was great with information and able to answer all our questions without any pressure. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Up to $1,000 off your spa! I was told it would go into production in two weeks (even though it was already supposed to be in production). Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. When I contacted the dealer I was referred to lpi directly. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. After all, opportunities for long soaks in the hot. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. It has performed as promised and we are happy. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. . Spa Accessories - Aqua Living Factory Outlets I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. Now that winter is back we are seeing all the signs of last year. 8 Perimeter LED lights. We are not seeing an order or warranty request under your name. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Paid for it in early May. The credit card acknowledged that you would retain the credit on 12/30/22. I ordered it July 15th. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. I'm now waiting for my fourth control panel to be sent to me. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" The guy that delivered my hot tub that Danielle suggested was awesome. Many of our activities encourage members to socialize and develop friendships with other residents. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. Aqua Living Factory Outlets Houston | LinkedIn Cover sagged almost immediately! Your warranty case ******, has been opened. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. 4.71 out of 5. To The Trade. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. ), then we have the best 4 person hot tubs for you! Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. . I'm very disappointed with the quality of this spa, and even worse the level of customer service. BBB Business Profiles are subject to change at any time. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. The headrests were missing the magnets that attach them to the tub. They have been absolutely amazing from start to finish of my hot tub purchase and set up. We look forward to helping you achieve the lifestyle of comfort that you crave. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. It appears that access is not available on two sides of the spa. I never asked to cancel the order only to get my tub. They are cheaply made and are not very energy efficienct. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) They said that we canceled using him and did not (mind you he is the only person who has tried to help us). I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. We apologize for the frustration you have experienced. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. lpi aqua living. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. After going home, we did research on LPI, INC and found that they were not a reputable company. Submitting a response indicates a willingness to work with customers to make things right. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. The next is probably "how much does a swim spa cost?" Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . Add the luxury of a brand-new spa, or hot tub to your home today. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. I want my $5,600.00 back. New Patient Forms; About; Contact Us; lpi aqua living. MSRP - $8199. Follow and subscribe to watch spectacular Rocket League events. So it's mickey moused back together.
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