If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you. Your continued use of Shopify Shipping after the amended Shipping Terms are posted constitutes your agreement to, and acceptance of, the amended Shipping Terms. An insurance claim may be submitted through your Shopify admin. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You acknowledge and agree that your use of Shopify Shipping, including information transmitted to or stored by Shopify, is governed by Shopify’s privacy policy at https://www.shopify.com/legal/privacy. If you are located in another jurisdiction, check the Shopify Terms of Service for the shipping terms that apply to you. when Drop Shipping) Create wholesale or customer specific rates; Use USPS Media mail, FedEx Smart Post, UPS SurePost and Freight/LTL rates via our API; Use negotiated rates Your use of UPS shipping is subject to, and you are responsible for compliance with, all applicable UPS rules. For more information regarding our privacy policies, visit www.usps.com/privacypolicy. Pay one simple bill Manage shipping costs on the same bill as your monthly Shopify subscription. Hi, @steffanm! Get free online marketing tips and resources delivered directly to your inbox. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. For multiple shipping options, you can list carrier options, prices, and delivery times in a table. You’ll start receiving free tips and resources soon. In cases where customers cover the cost of shipping on an exchanged item, it may make sense to allow them to add more products to their cart to reach a free shipping threshold. If you’re relying heavily on business from your local customers, you can also list the ZIP/postal codes you service, or borrow inspiration from Storyteller Beverages and embed a map on your shipping page to communicate your local delivery ranges visually. , exchanges, and what your process is in the event of a lost or damaged order. Create policies such as: Use of multiple origin locations (i.e. If you need tracking please contact us. Please note, there is no reimbursement for return shipping. You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. Otherwise, you can also use this real estate on your website to highlight any shipping incentives that might compel customers to make a purchase—whether it’s free shipping for orders over $75 or $5 flat rate shipping to the US and Canada. Boxes. We will send you an email when your order is ready along with instructions. Shipping Policy. If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Billy! For orders under $X, we charge $X for local delivery. You agree to indemnify and hold Shopify and (as applicable) our parent, subsidiaries, affiliates, Shopify partners, officers, directors, agents, and employees, harmless from any liability, expense, loss, claim or demand, including reasonable attorneys’ fees, arising out of or in any way connected with any unauthorized use of Shopify Shipping, your breach of these Shipping Terms or the documents it incorporates by reference, your violation of any law or the rights of a third party, any data uploaded by you or on your behalf, or any of your actions or omissions related to Shopify Shipping. Collection is authorized by 39 U.S.C. We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Being transparent and upfront when setting expectations helps customers decide to buy from you, and when the unexpected happens and your business operations change, your shipping policy helps you maintain that hard-earned trust. Your shipping policy doesn’t only need to live on your shipping policy page. The following are just some ideas of where you can highlight your shipping policy to make it easier for customers to decide to place an order. Where to communicate your shipping policy, How to Choose an Ecommerce Shipping Strategy. Kigurumi, a company that sells animal onesies, is one such business, and they break down their delivery timelines by states for both their standard and priority shipping options. If a court finds any portion of these Shipping Terms to be unenforceable or invalid, that portion of the Shipping Terms will be enforced to the fullest extent permitted by applicable law and the remainder of the Shipping Terms will remain valid and enforceable. Some carriers have limitations around shipping to P.O. SHOPIFY DISCLAIMS ALL CONDITIONS AND WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. If you want to learn more about building your shipping strategy, check out How to Choose an Ecommerce Shipping Strategy. Shopify can assist in connecting Your UPS Carrier Account with Shopify Shipping, but Shopify is not responsible for support requirements that relate to Your UPS Carrier Account, please contact UPS if you have any questions or issues with Your USP Carrier Account. This section will allow you to create a custom template to add the shipping options of your choice. A Shipping Policy provides vital information to consumers concerning how long before their package ships, how long shipping will take, what it will … Please have your order confirmation email with you when you come. Start a business selling in-demand products, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about the dropshipping industry and how it works, Get inspired and launch your own business. ; Scroll to the Shipping Policy section, and click Create from Template to customize Shopify’s shipping policy template. We only ship within the US as of March 2020. Instead, cut, adapt, expand, or rearrange the following sections to suit your business’s unique needs. Domestic Shipping Policy. See DHL’s Terms and Conditions of Carriage for the terms and conditions governing your shipment with DHL. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of Shopify Shipping, use Shopify Shipping, or access Shopify Shipping without the express written permission of Shopify. Certain Shopify subscription plans allow you to connect your own UPS account with Shopify Shipping to offer your negotiated UPS rates and purchase labels using your own UPS rates in Shopify Shipping (“Your UPS Carrier Account”). You agree that you will pay the applicable fees for all purchases (other than those made through Your UPS Carrier Account which will be billed directly by UPS) completed through Shopify Shipping (the “Fees”). Any business or company that sells goods or products that are shipped to customers after purchase should have a Shipping Policy. For Labels purchased through Shopify Shipping (other than through Your UPS Carrier Account), the associated shipment may be audited by the applicable Carrier for weight, dimensions, mail class, package type and Zip or Postal Code. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. However, in most cases, a link in your footer should suffice. We’ll talk you through all the policies we have and share step-by-step guides on how to deal with issues your customers may have with shipping, returns, and damaged goods. Postal Service (USPS) postage and fulfill transactional reporting requirements for USPS postage systems. The goal is to be transparent with customers. Shopify reserves the right to modify, suspend or terminate Shopify Shipping or your ability to use Shopify Shipping at any time, for any reason, either with or without notice to you. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes. Shipping Policy We know how important it is for you to receive the product of purchase, which is why we aim to limit shipping time to 15 - 25 days (subject to location). and conditions (“Shipping Terms”), which are in addition to the SHOPIFY PROVIDES ACCESS TO SHOPIFY SHIPPING ON AN “AS IS” AND “AS AVAILABLE” BASIS. A Shipping Policy is where you let your customers know important details about how you ship your goods if … A well-developed shipping policy informs customers of shipping costs and the different shipping options (eg. Customize your policy based on the suggestions provided As an example, Merchant of York, a store that sells home goods and houseplants, started prioritizing local sales amidst the pandemic and has updated its shipping page with clear bullet points about how each option works. Include a link for customers to track their order if available. To make the policy, go to the "legal" section, and go to the shipping policy section. Shipping Due to high demand, all orders are limited to two aprons at a time. Many online stores reserve their website banner for high-priority shipping-related information, such as shipping price incentives, disclaimers about potential delays, or alternative shipping options like local delivery. By using the shipping services (“Shopify Shipping”) offered by Shopify Please allow a few days of production time before the item actually ships. These Shipping Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws. During festive season and holidays, please allow us 4-30 hours. Go to shopify.com/tools/policy-generator/refund; 2. As 2020 brings unforeseen shipping delays and increased carrier costs, it's more important than ever to keep your shipping policy up to date with the following key points in mind: It is not uncommon to update your shipping policy every few months, especially whenever you add new shipping options or carriers, expand your fulfillment network, or anticipate delays. However, for those who would like to create an original shipping policy from scratch, it may not be as difficult as you imagine. In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. Labels may not be transferred or sold to a third party. We offer international shipping to the following countries: [list of countries]. You are responsible for shipping to your customers. You can review the current version of the Shipping Terms at any time at Shopify shipping policy can be created from Shopify admin. Shipment processing time. Learn more about Shopify’s discounted shipping rates. Bean Box. Please allow 48 hours for the tracking information to become available. If shipping is a particularly important concern for your customers, you can consider incorporating your shipping page into your website navigation’s dropdown menu to ensure it is more discoverable. COVID 19 UPDATE. NO WEEKENDS OR HOLIDAYS USPS SHIPPING ONLY PLEASE CHANGE YOUR SHIPPING ADDRESS TO REFLECT YOUR CUSTOMERS ADDRESS FOR DROPSHIPPING “The features in Shopify Shipping are very easy to figure out. Shipping Policy Thank you for visiting and shoppi ng at My W ebsit e (change t hi s) . F ol l owi ng are t he t erms and conditions that constitute our Sh i ppi ng Po l i cy. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. shipping-policy-template. Shopify reserves the right to The following shipping policies can serve as examples of some of the ways you can formalize your own policy on your online store. Any credits or refunds applicable to Shopify Shipping (other than through Your UPS Carrier Account) will be applied to your Account and may only be applied to the purchase of other services or postage through Shopify Shipping. All orders ship within 3 business days. In this tutorial you will learn how to create shipping policy for your Shopify store. Any business or company that sells goods or products that are shipped to customers after purchase should have a Shipping Policy. Shopify also has shipping policy templates you can study to help you create a concise and comprehensive shipping policy page of your own. Shipping Policy. You may not, in the use of Shopify Shipping, violate any laws in your jurisdiction or the laws of Canada or the Province of Ontario. Any use by you of Shopify Shipping is entirely at your own risk and discretion. You are responsible for compliance with all local and international shipping and customs regulations. Users have approximately two weeks to bring up and settle any issues with the billing. Our Shipping Policy template will get you started with a Shipping Policy document. https://www.shopify.com/legal/terms-shipping-us. This is how you create a shipping policy on Shopify: From your Shopify admin dashboard, go to Settings > Legal. Use the Shopify Shipping calculator to get the USPS and DHL shipping rates available through Shopify. Shipping Policy In normal days, w e will send your account detail to your email within 2 -10 hours During festive season and holidays, please allow us 4-30 hours. You should ensure that you are familiar with and approve the terms on which shipping services are provided by the USPS, UPS and DHL. Braveen Kumar is a marketer and content creator at Shopify where he develops resources to help entrepreneurs start and grow their businesses. All apparel and mugs are printed on-demand once your order is placed. Check the status of shipments with tracking accessible through Shopify, for you and your customers. You are responsible for any applicable Taxes (as defined in the Shopify Terms of Service) associated with the Fees. Shopify lets you create a website, organize your products, customize your storefront, accept credit card payments, track and respond to orders. We cannot deliver to PO boxes, and will need a real street address to fulfill orders. If you use USPS postage, Shopify will share information concerning the shipment with USPS and such information is subject to the following USPS privacy provision: Privacy Act Statement: Your information will be used to facilitate the purchase of U.S. and the Privacy Policy. Shopify Inc. Try Shopify free for 14 days, no credit card required. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. During the COVID 19 Crisis we have seen increased shipping delays among all carriers. You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range. These Canadian Shipping Terms are for merchants located in Canada. You will be responsible for payment in the event your credit card is declined or we are otherwise unable to collect payment from you. You acknowledge and agree that your use of Shopify Shipping, including information transmitted to or stored by Shopify, is governed by Shopify’s privacy policy at https://www.shopify.com/legal/privacy . By entering your email, you agree to receive marketing emails from Shopify. Deliveries are made from [delivery hours] on [available days]. Bespoke Shipping gives you full control over your shipping rates based on destination, and your customers cart. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ottawa, ON K2P 2L8 For simple flat rate shipping: We offer $X flat rate shipping to [list countries]. Online shoppers most often search for a shipping policy to determine how much it is going to cost them upfront, depending on where they live. Scroll to the Shipping Policy section, and click Create from Template to customize Shopify’s shipping policy template. In normal days, we will send your account detail to your email within 2-10 hours. Shipping Policy. Rates surfaced in checkout and for label purchases when you use Your UPS Carrier Account are estimates only and may not accurately reflect the rates that you have obtained from UPS. Your FAQ page is another place where you can repeat your shipping policy alongside other common questions that customers might have. Make sure to adjust your shipping policy for returns and exchanges. Shopify is not responsible for picking up, transporting, delivering or otherwise dealing with your shipment. Sometimes sooner. If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. Questions about these Shipping Terms should be sent to shipping-support@shopify.com. If our shipping calculator overcharges we refund that overcharge Decals ship first class for free worldwide. The following shipping policies can serve as examples of some of the ways you can formalize your own policy in your online store. Start a business or grow an existing one with the all-in-one commerce platform. free shipping for orders over $75). Learn more about how to add shipping speeds directly, How to Create and Communicate Your Shipping Policy (With a Template and Examples), , you can also summarize how your business evaluates. See Shipping Restrictions for more information about what you are and are not permitted to ship through USPS, and Mailing Standards for packaging and labelling requirements. All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. Timely arrival is paramount to customer satisfaction. If you do not agree to any changes to the Shipping Terms, do not continue to use the Shipping Service. check the Shipping Terms from time to time for any updates or changes But this page also links out to supporting pages where customers can get more details about order processing and international shipping. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. Inspiring Shipping policy template for Shopify store; 6+ Shopify return policy examples: How to make a good return policy; Account. All Fees will be added to your next Shopify Shipping invoice. Look professional and help customers connect with your business, Find a domain, explore stock images, and amplify your brand, Use Shopify’s powerful features to start selling, Sell at retail locations, pop-ups, and beyond, Transform an existing website or blog into an online store, Provide fast, smooth checkout experiences, Reach millions of shoppers and boost sales. Get higher sales through providing peace of mind Most people think of a shipping policy as legal protection, but we actually view it as a sales tool. For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. The tool itself is easy to use, to get started: 1. During the checkout process. A Shipping Policy is a document or page that details your company's procedure for shipping out consumer goods. Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days. In this tutorial you will learn how to create shipping policy for your Shopify store. It’s a great place to highlight aspects of your shipping policy that might win over uncertain customers, such as your return policy or your free shipping threshold. This template is free to download and use for your website or mobile app. You may not use Shopify Shipping for any illegal or unauthorized purpose. update and change the Shipping Terms by posting updates and changes. Shopify's compensation is not dependent upon whether or not you elect to purchase insurance. You will receive another notification when your order has shipped. Shipping For physical products, please allow 2-3 working days to processed your order. once shipped, it will be arrived at your doorstep in 10-15 days later. Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. Text that is italicized and bolded like this is meant to provide guidance on how to approach each section of the template. You are permitted to charge or pass through your shipping costs to your customers at your discretion. 151 O’Connor Street, Ground floor You authorize Shopify to charge your credit card currently used to pay for your Account for any Fees incurred in relation to Shopify Shipping, in accordance with these Shipping Terms. You manage all your store's shipping settings on the Shipping and delivery page in your Shopify admin.. Understanding the best ways to ship your products to your customers is an important part of running your business. Following are the terms and conditions that constitute our Shipping Policy. You must figure out whether any of these charges will become due, and arrange for their payment. Toys and books are shipped as soon as I can get to them - typically within 1-2 business days. You will be able to review any adjustments on the Orders and Invoices pages of your Shopify administration console (not applicable to adjustments on Your UPS Carrier Account). 2-day shipping, next-day delivery) available prior to ordering. Abandoned Cart Recovery [Free] Setup Abandoned cart recovery in 1-click. All orders are processed within 2-3 business days. Shopify serves only as an intermediary between you and the applicable Carrier, allowing you to purchase services, postage and to print shipping labels (“Labels”).