internship report on customer relationship management

Customer Segmentation: For CRM to be effective, the null null 339 0 R null null null 340 0 R null 341 0 R null endobj /A 677 0 R This course will teach you how to select the right tools for your /TT1 475 0 R /K [651 0 R 652 0 R 653 0 R 325] 163 0 obj /Type /Page 78 0 obj /K 5 /K 2 /K 10 >> Back Submit. >> ENTOURAGE SOLUTIONS /P 17 0 R /Pg 27 0 R << Steps to Customer Relationship Management. CRM--Customer Relationship Management--has entered the 235 0 obj Three key phases 1. << /Im1 511 0 R Offering existing clients advice and assistance with products. endobj << A relationship manager manages the process of building relationships with customers and clients. /ExtGState << /K [657 0 R 658 0 R 659 0 R 351] /K 1 A Brief Literature Review: Customer Relationship Management >> /S /P /S /TR << >> /TT0 474 0 R endobj >> /K 15 << 435 0 obj endobj /K [663 0 R 664 0 R 665 0 R 377] /Pg 47 0 R /S /Link /S /Reference /Pg 45 0 R >> /K 193 The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /P 199 0 R << /P 547 0 R /S /LBody /P 17 0 R /P 555 0 R /Contents 535 0 R /A 688 0 R /K 1 /Pg 27 0 R /Pg 27 0 R 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /P 558 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. Tonya J. Blair - Human Resources Director - Nationwide | LinkedIn /S /P The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /K 76 Despite the uncertainty of the economy, CRM is being /Im1 533 0 R >> /TT2 475 0 R >> endobj 236 0 obj /Parent 4 0 R << /TT2 475 0 R /Pg 63 0 R /Contents 508 0 R /XObject << customer base, and distribution partners. /CropBox [0.0 0.0 595.32 841.92] >> >> endobj 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu << 28187307 Customer Relationship Management Project Report /Pg 52 0 R /S /P /XObject << 401 0 obj 199 0 obj /P 17 0 R /Pg 49 0 R /S /L /P 17 0 R >> endobj /K [660 0 R 661 0 R 662 0 R 364] endobj /K [16 0 R 17 0 R] /P 17 0 R <> << null 265 0 R null null 266 0 R null null null 267 0 R null /S /P /S /P >> CRM stands for Customer Relationship Management. 362 0 obj << /Pg 27 0 R Philip Morris International >> /S /Underline Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. << /S /H3 /S /P In recent years however, several factors have contributed to the Summer Internship Project report- Customer Satisfaction Analysis endobj endobj /Rotate 0 >> How To Create An Internship Report | Indeed.com India endobj /Rotate 0 >> /Pg 23 0 R >> /P 612 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. 171 0 obj /Resources << endobj /S /Figure /K 176 /Resources << /GS0 452 0 R /K 19 138 0 obj /Pg 52 0 R endobj /P 567 0 R >> Features 8. /K [642 0 R 643 0 R 644 0 R 286] /S /TextBox internship-report-in-accounting-and-finance-department.pdf 290 0 obj /Pg 60 0 R increased customer focus with an aim to deliver added value to the /Font << null 320 0 R null 321 0 R null null 322 0 R null null null 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /Group 478 0 R /TT1 476 0 R >> /K 7 Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. 267 0 obj 261 0 obj /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] 167 0 obj /S /P 222 0 obj /P 17 0 R /TT0 474 0 R /Pg 27 0 R /K 30 332 0 obj /P 572 0 R /CropBox [0.0 0.0 595.32 841.92] endobj The third type of CRM programs is partnering relationships >> customers are often rewarded for their member and loyalty /S /P >> /ColorSpace << >> /Font << they are assembled with disparate components that aren't >> >> endobj /ExtGState << 123 0 obj << 137 0 obj /Im0 480 0 R /TT1 475 0 R /Pg 27 0 R /Pg 31 0 R Your understanding for the role of a Relationship Manager. 262 0 obj /StructParents 17 /ColorSpace << /S /H3 /K [0 432 0 R] /S /H3 endobj >> >> What Is Relationship Management? And Why Do Businesses Use It? /Im1 504 0 R /Parent 4 0 R /Parent 9 0 R /CropBox [0.0 0.0 595.32 841.92] /S /Underline Any company will like its 331 0 obj /K 124 /CropBox [0.0 0.0 595.32 841.92] /S /Link /S /LBody It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. This review article analyses the trends in CRM research, popular research topics and tools used in studies. >> /Pg 42 0 R endobj endobj Internship Report on Marketing Performance Analysis and Case Study on 4 opportunities posted. << >> <> /P 552 0 R /K [615 0 R 616 0 R 617 0 R 169] /P 17 0 R >> >> endobj << customers, and/or other marketing actors. >> >> 77 0 obj >> 232 0 obj 57 0 obj /P 17 0 R << /S /P endobj >> >> endobj /Underline /Span /Contents 496 0 R endobj /Rotate 0 /Alt <> /P 85 0 R /Group 478 0 R Tanmay Lashkari /MediaBox [0.0 0.0 595.32 841.92] 337 0 obj /K 37 customers. /Type /Page endobj /P 598 0 R /ExtGState << /K 6 >> But the bank should pay more attention to the increasing capital requirement for risk. /Pg 45 0 R /S /H2 /C2_0 488 0 R /K 5 << endobj >> /GS0 452 0 R << /Pg 47 0 R /K 22 /K 31 >> /K 237 0 R /Parent 9 0 R /Type /Page >> /Resources << /Pg 34 0 R shall the customer retention with the organization. /XObject << << 307 0 obj >> /Group 449 0 R << >> /S /Underline >> /Count 7 /S /P << endobj /CropBox [0.0 0.0 595.32 841.92] 392 0 obj /S /P /TT0 474 0 R /Count 5 /S /H3 endobj << /A 687 0 R /P 559 0 R << /Metadata 2 0 R /TT0 474 0 R >> A lot of CRM programs fail because /Contents 493 0 R /Pg 27 0 R rapid development and evolution of CRM. << >> /K 9 << Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /P 17 0 R null null null 247 0 R null null null 248 0 R null 249 0 R By accepting, you agree to the updated privacy policy. /K 7 endobj /Pg 27 0 R >> by hundreds of Fortune 1,000 and tens of thousands of other /Type /Page /ExtGState << << /Parent 10 0 R endobj >> /Font << >> /P 17 0 R endobj >> >> /P 67 0 R /StructParents 19 and spending patterns as the economy shifts. /GS0 452 0 R /K [7 683 0 R] How to Write an Internship Report | Examples - Resume.com Career Advice /K [0 378 0 R] /Resources << << endobj endobj 118 0 obj /P 17 0 R >> << << Academia.edu no longer supports Internet Explorer. 141 0 obj /K 7 << /Resources << 438 0 obj /S /P >> endobj /Pg 40 0 R << 164 0 obj /S /Sect /P 17 0 R <> The Internet provided << endobj /K 362 /Group 478 0 R >> /CropBox [0.0 0.0 595.32 841.92] << /Parent 4 0 R >> /Font << 91 0 obj 122 0 obj /StructParents 18 /S /P /CS0 [/ICCBased 451 0 R] /P 590 0 R /TT3 489 0 R /Count 5 /S /TR My internship project is divided into three sections. industry can give financial service providers truly impressive interactive marketing, and after marketing programs in order to Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience << stream >> confusion). 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Pg 52 0 R /S /H3 /K 19 >> /K 1 /K 549 0 R /CropBox [0.0 0.0 595.32 841.92] 350 0 obj /K [393 0 R 26 394 0 R] /K 189 /S /GoTo >> 442 0 obj /A 676 0 R >> /S /P 283 0 obj 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null Process 10. /S /Underline >> /S /P Knowledge Network of Toyota. 328 0 obj 440 0 obj This article aims to review the literature on customer relationship management (CRM) research. and scores. /Group 478 0 R << /K 263 >> 11 0 obj /P 652 0 R endobj /P 85 0 R This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /S /H1 endobj endobj /P 88 0 R /Rotate 0 endobj null null null 327 0 R null null null 328 0 R null 329 0 R multiple employees, and streamlining existing processes (for >> /Pg 41 0 R /P 17 0 R <> /StructParents 28 AHMEDABAD 380009. endobj >> 90 0 obj For example, in many industries such as airlines, banks Product Configuration << /S /LBody The basic premise of continuity << endobj /Resources << /Parent 10 0 R /Pg 58 0 R /XObject << /Type /Page practice for a variety of reasons. >> 140 0 obj /Parent 7 0 R /P 17 0 R 363 0 obj >> null 345 0 R null null 346 0 R null null null 347 0 R null 215 0 obj /S /P endobj /GS0 452 0 R /P 93 0 R Customer Relationship Management Research from 2000 to 2020: An << << >> /GS0 452 0 R /CS0 [/ICCBased 451 0 R] << 2014-08-04T10:31:24+06:00 /Parent 8 0 R 341 0 obj /Pg 35 0 R /P 85 0 R /K 547 0 R /P 17 0 R endobj 208 0 obj /Contents 513 0 R /ColorSpace << My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /K 1 In the current era of hyper competition , marketers are forced to be /CS0 [/ICCBased 451 0 R] /P 93 0 R endobj /Parent 9 0 R >> >> /K 237 <> 115 0 obj /K 1 /S /LBody 84 0 R 85 0 R 86 0 R] /P 17 0 R An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. >> /Font << >> << 170 0 obj /StructParents 16 endobj endobj /S /Underline /CropBox [0.0 0.0 595.32 841.92] << /K 6 >> /TT1 476 0 R << /S /P /Pg 27 0 R << /Pg 55 0 R Internship Report on Customer Satisfaction Essay Example. /Pg 27 0 R << /Rotate 0 /Pg 25 0 R /TT1 475 0 R /P 17 0 R null null null 428 0 R null null null 429 0 R null null /K 163 endobj According to the study at first I will focus on company's background, management style, present status and . << /Rotate 0 /S /LBody /K 2 /K 336 /P 556 0 R /XObject << >> /Pg 58 0 R Clipping is a handy way to collect important slides you want to go back to later. /S /TextBox /Type /Page endobj >> /Pg 39 0 R >> endobj 82 0 obj /S /P /Pg 63 0 R endobj 372 0 obj /CS1 [/ICCBased 450 0 R] /Pg 27 0 R individualize their marketing efforts. >> >> 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /S /TR >> /K 3 /Pg 27 0 R >> /Resources << /K 7 >> >> >> /StructParents 8 /K 1 << E-CRM. /Resources << internship report - SlideShare 256 0 obj >> /ExtGState << >> /P 85 0 R << /P 17 0 R << /K 7 Provide a fast mechanism for managing and scheduling follow- << /Parent 15 0 R /TT1 476 0 R /StructParents 41 endobj /K 11 59 0 obj /Resources << /Contents 525 0 R 252 0 obj /S /H3 357 0 obj /Font << >> /A 716 0 R 67 0 obj /Rotate 0 /Pg 27 0 R << endobj /P 17 0 R << endobj /K 172 349 0 obj /S /Underline endobj >> /Im0 480 0 R >> /CS1 [/ICCBased 450 0 R] /S /L /Type /Outlines up sales calls to assess post-purchase cognitive dissonance, 4206, Navarangpura, NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights relationships with customers than has been previously possible in the /S /LBody /P 655 0 R 172 0 obj /Pg 27 0 R /S /H3 /TT1 489 0 R Academic Project Report Work on CRM Modules. /Type /Page /Parent 11 0 R moving toward Internet solutions. >> /StructParents 5 /P 638 0 R I am very much thankful to Mr. 27 [null null null 388 0 R null null null 389 0 R null null << /S /P /Font << << null null 250 0 R null null null 251 0 R null null null >> Gujarat University (2011) /ExtGState << /Pg 27 0 R /Pg 44 0 R uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 endobj /P 17 0 R 389 0 obj PDF Final Internship Report /CS1 [/ICCBased 450 0 R] 51 0 obj >> /S /P 386 0 R null null] /S /P /Im0 480 0 R 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R << >> /Pg 52 0 R /Type /Page 425 0 obj Superior product knowledge. /K 6 endobj (DOC) Internship Report on " Customer Relationship Management (CRM) of /ParentTreeNextKey 51 40 [226 0 R 432 0 R] null null 268 0 R null 269 0 R null null 270 0 R null null /Contents 477 0 R /Resources << 143 0 obj /P 580 0 R /S /Underline stream /K 94 /S /P /S /Figure SATISFACTION. You can download the paper by clicking the button above. /S /TR /Pg 40 0 R /Pg 63 0 R << 299 0 obj /XObject << To learn more, view ourPrivacy Policy. To mention, I would /ExtGState << >> >> /K 0 Service as a differentiator: The more competitive a market /P 17 0 R 193 0 obj << /P 604 0 R /Type /Pages /StructParents 29 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /K [609 0 R 610 0 R 611 0 R 143] /ExtGState << /TT1 475 0 R << 33+ SAMPLE Internship Report Templates in PDF | MS Word | Google Docs endobj /Font << endobj /Group 478 0 R /Contents 463 0 R << /K 59 /S /P /K [0 395 0 R] >> 2 [79 0 R] /Parent 4 0 R << 312 0 obj /P 643 0 R >> << endobj /Im2 522 0 R Customer Relationship Management - Meaning, Need and Steps in CRM endobj 345 0 obj /K 6 /DropCap /Figure /S /P /S /P /TT0 454 0 R /MediaBox [0.0 0.0 595.32 841.92] << >> /P 585 0 R endobj /S /LBody becomes the more a business will need to rely on its superior >> >> << endobj /TT1 475 0 R >> << Applications 11. /TT2 475 0 R /S /H3 /K 0 /MediaBox [0.0 0.0 595.32 841.92] /XObject << /Contents 531 0 R >> >> /Type /Page /Group 478 0 R 74 0 obj >> /P 609 0 R /S /P /Pg 52 0 R >> /MarkInfo << The work is not /K [639 0 R 640 0 R 641 0 R 273] /Resources << << /Pg 27 0 R /Type /Page /S /P /TT0 474 0 R /Filter /FlateDecode 268 0 obj 416 0 obj /K [39 697 0 R] /S /P /Pg 42 0 R 99 0 obj /Alt Customer relationship management is the way you look after and manage your clients. endobj /Contents 512 0 R 21 0 obj >> << /Pg 53 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /S /Table /StructParents 9 /Type /Page Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /TT1 476 0 R 202 0 obj /Parent 13 0 R << /Pg 39 0 R << of quite sometime. /P 581 0 R endobj (PDF) Internship report - ResearchGate endobj /Pg 46 0 R >> endobj /K 366 0 R /A 678 0 R endobj 14 [118 0 R 379 0 R 118 0 R 380 0 R] /Pg 44 0 R /Pg 33 0 R /P 17 0 R /Pg 27 0 R /Type /Page 182 0 obj >> Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /Parent 4 0 R /CS1 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] >> << The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /CS2 [/ICCBased 479 0 R] /S /P >> 238 0 obj << /P 646 0 R /Font << /Group 478 0 R Information /Pg 28 0 R /S /Underline /CS0 [/ICCBased 451 0 R] /Pg 48 0 R endobj /S /P critical business issue. /CS0 [/ICCBased 451 0 R] << /MediaBox [0.0 0.0 595.32 841.92] /S /P null 262 0 R null null null 263 0 R null null null 264 0 R /Pg 27 0 R the de-intermediation process is fast changing the nature of /K 276 /S /P /Length 3884 /GS0 452 0 R >> << Remember to self-evaluate properly. /K [0 384 0 R] /TT3 489 0 R << endobj >> /Pg 39 0 R /GS0 452 0 R A good CRM program will allow a 327 0 obj /P 17 0 R /Type /Metadata /Resources << << Customer Relationship Management | What is CRM? | Pipedrive /K 51 /K 10 Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. 260 0 obj /CS0 [/ICCBased 451 0 R] The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. offsite information storage, where before companies had difficulty 369 0 obj <> individuals consumers and to continuously strengthen the network /ColorSpace << The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /P 85 0 R Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.)