We often link to other websites, but we can't be responsible for their content. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. It didn't. Until recently, the final cost price of a ticket . CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. 6.11 Permitted use. . Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You may have to fill in a Dispute Claim Form. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Event dates, times, venues and subject matter, which are listed on the ticket, may change. -Skip the queue - buy your tickets in just two taps. 3.4 Indemnity. 2.1 Requirements. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Australian Competition and Consumer Commission (ACCC). Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. FanFair Alliance - Ever get the feeling you've been cheated? 4. Performance & security by Cloudflare. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. the application was unnecessary at the time it was made. At no time do We provide the Buyer's payment information to the Seller. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Click to reveal If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. 6.1 No Warranty. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. What ticket resellers must do Prices are set by sellers and may be below or above face value.". We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Stock images:Getty, unless otherwise stated. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Further information can be found at In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. All sales and bids are final. Spain, the UK and Australia. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Minister for Small Business. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Viagogo pays search engines like Google to appear at the top of search results for major events. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. 1.2 Ticketing Exchange. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Read more: In August 2017, the ACCC announced it was taking Viagogo to court. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. This charge is in addition to the amount originally paid for the tickets. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. 5.4 Making Adjustments. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We will also add sales or value added tax on our fees as applicable. They can't be trusted. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Viagogo said in a statement that it offered a high standard of. Instead, try searching for the official website of the band or venue. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Why do my tickets have someone elses name on them? How do I change the email address on my account? Newshub confirmed the prices on Viagogo were selling at a significanty higher price. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. View FAQs Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 7.2 Copyright. it is a scam. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. 2.4 Listing. 2.15 Claims under the viagogo Guarantee. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. It is headquartered in the United States and owned by StubHub Holdings. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo ranks 177th among Tickets sites. 5.2 Violations, Termination and Suspension. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Copyright (c) 2006-2023, viagogo AG. Form 1424 - Refund request. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. For a list of these situations see Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.14 Substituted Seat Locations. (We were shopping for tickets in section 123. Enter a valid email address (e.g. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Ticket reseller Viagogo fined $7 million for misleading Australian consumers. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. For more information check the Skilling Australians Fund Levy information at To register, You must provide your real name, address, phone number, and email address. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. And we're hardly the only ones who have a gripe with the company. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. ! When you do an internet search, do not use the word tickets. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. The company has been the target of customer complaints, industry backlash and court action overseas. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Provide lots of information and make a claim for a refund. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 2.6 Making an Offer. Customer offered $500 to take down negative Google review. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! NSW Fair Trading investigating Viagogo for unlawful behaviour. If you dont know the location of the office processing your application, send the completed form to your. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Safe ticket buying if you're going to a gig or sporting event. This is so we can promote the sale of tickets and items that You list for sale. 2. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. ACCC chairman Rod Sims said the statements created a false sense of urgency. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We endeavour to rearrange delivery with the customer or arrange a collection point. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. 2.10 Collecting Payment. 6.8 All Sales are Final. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. (Subclass 870) Sponsored Parent (Temporary) visa. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. 6.3 Allocation of Risk. There are an increasing number of unauthorised ticket resellers operating online. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Ticket listings are a representation of actual seat location. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. See something that's not quite right in this article? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. (The final Australian dollar price for our two tickets was $445.). If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 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Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. How do I unsubscribe from your newsletter? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Original price eur159!!!!! Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. FILE A DISPUTE WITH YOUR BANK. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers 2.2 Registration. She was told that up to 200 people had also been turned away due to fake tickets. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Read more: Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Find out more about fact-checking at CHOICE. THEY ARE SCAMMER! The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 6.5 Tax Indemnity. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. When We receive an offer by bank transfer, We will check to see if the bank account is valid. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Why can't I see my order or sale in my account? The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. You can email the site owner to let them know you were blocked. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Justice Burley labelled that as "qualitatively a very serious misrepresentation". This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. Ultimately there are two questions to be answered . The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets.